Question 1

What types of building materials do you specialise in selling?

Accepted Answer

Our business specialises in selling a wide range of building materials, including but not limited to timber, drylining, roofing, insulation, and drainage.

Question 2

How do you ensure the quality of the materials you sell?

Accepted Answer

We have established relationships with a network of reputable suppliers who conduct regular quality control checks to ensure that the materials sold meet or exceed industry standards.

Question 3

What is the average lead time for an order to be fulfilled?

Accepted Answer

Lead times can vary depending on the specific product and supplier, but we strive to provide accurate estimates and regular updates to customers throughout the ordering and delivery process.

Question 4

What is your pricing structure and how do you determine pricing for different materials?

Accepted Answer

Our pricing structure is competitive and varies depending on factors such as the specific product, quantity ordered, and location of delivery. Prices quoted are always live rates and are based upon being able to source at the time of the inquiry.

Question 5

Do you offer any financing or payment options for customers?

Accepted Answer

We offer various payment options to customers, including debit cards, bank transfers, and a 30-day credit facility

(subject to credit checks).

Question 6

How do you ensure timely and efficient communication with customers throughout the ordering and delivery process?

Accepted Answer

We use various communication channels such as email, phone, and online platforms to provide updates, the method of contact is discussed at the order placement stage.

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